We are there when you need us most. Answering Service Call Center and Dispatch Customer Service Solutions.
OnBrand24’s dispatch services are a great way to ensure no call will ever be missed no matter what time of day it comes in. Whether your business is small or large, our dispatching call center services can support technicians, doctors, drivers and your customers 24/7.
Our friendly and knowledgeable dispatching agents who possess excellent communication and computer skills are trained to record detailed, accurate information and promptly dispatch that information to the appropriate personnel.
Emergency situations can happen at any time of the day. The ability to receive urgent calls and provide prompt responses 24/7 is crucial to your customers' experience as well as your business' success. Critical and urgent calls require a delicate yet effective call handling process. Our experienced and dedicated call center agents empathize with callers while they gather the essential information to be delivered and promptly dispatch it accordingly.
OnBrand24’s dispatch services are fully customizable to meet the needs of your customers and improve your business' success. Urgent and emergency calls require more than message dispatching. During the client-onboarding process, our management team will work with you to determine what defines an urgent call and how you would like us to respond. Should we transfer emergency calls to a specific person or number or page them? Will that depend specifically on the nature of the call? You set the rules for what process our agents follow.
There's so many benefits to using our dispatch services, but here's a list of some key benefits just to give you an idea:
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OnBrand24 serves the role of both semi and dedicated outsourced call center customer service or lead generation support team for many of our clients (they do not have either internal staff or another contact center running in parallel to us) and has evolved a model of call center service excellence for 30+ years designed to provide maximum ROI to our partners in an environment built to ensure maximum up-time and compliance with industry best standards.
