OnBrand24, a domestic call center services provider, and Connect First, a provider of cloud routing solutions for the direct response industry, have announced a partnership. Connect First’s Cloud Routing is a hosted solution that allows intelligent load balancing of inbound calls to multiple contact centers.
OnBrand24 call center services, as a Certified Cloud Routing Destination for Connect First, will have a distinct advantage over contact centers that are not certified destinations. Connect First’s ACD enables its cloud routing customers to better manage multiple call centers, along with a lower cost to route calls, more intelligent call routing, better answer rates and more comprehensive reporting and monitoring. Connect First provides its customers a “window” into the productivity and resource availability of multiple call centers, and enables real-time monitoring and adjustment of call routing. It’s an ideal solution for companies that use multiple internal or external call centers.
A premier domestic call center services provider since 1981, OnBrand24 offers comprehensiveinbound and outbound call center services across B2B and B2C markets. The company specializes in customer service, order processing and help desk for the ecommerce, retail, healthcare, technology, business services and manufacturing industries.
OnBrand24 is a growing, 175-seat company with facilities in Beverly, Mass. and a new call center in Savannah, Ga. All OnBrand24 agents work on-site, which promotes enhanced quality assurance, knowledge sharing, work performance monitoring and client brand reinforcement. All agents have been trained under the Sandler sales method, instilling advanced customer service, upselling and cross-selling techniques.“We are thrilled to be partnered with OnBrand24,” said Darren Prine, Connect First VP of Sales. “OnBrand24 is a true leader within their industry, and we believe they will provide tremendous value to our cloud routing clientele.”
About Connect First: Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.