We have talked with many managers about hospital call center services, and we found that they have concerns aplenty. Among them:
• Agent quality needs significant improvement.
• Extra charges for basic services amounting to thousands of dollars per month.
• Outdated software that delays system updates and timely reports.
Above all, they want call centers to be as knowledgeable and capable as the hospital’s own team. And vendor fees should be in line with quality of service (read more).
Mark Fichera, CEO
OnBrand24 Healthcare
Beverly, MA