Call center services outsourcer OnBrand24 has been recognized for the second straight year by TopTenREVIEWS for excellence in the delivery of inbound customer service and outbound lead generation services.
“OnBrand24 took home this year's TopTenREVIEWS Silver Award for using highly trained representatives who boast an average of five years of experience working at a call center,” the publication reported. “The U.S.-based OnBrand24 employs a workforce that includes English-speaking employees with ‘neutral’ accents who can be easily understood by other English speakers, as well as individuals who are fluent in Spanish and French. With the level of education, life experience and emotional maturity exhibited by its call center representatives, OnBrand24 can expertly field client phone calls as they come pouring in and offer a satisfying customer experience”
OnBrand24, headquartered near Boston in Beverly, MA, was also named to this year’s Inc. 5000, a listing by Inc. Magazine of the fastest growing privately owned companies in the United States. Other 2013 milestones include the opening of a second call center facility in Savanna, GA, and a third in Portsmouth, NH.
The company was founded in 1980 and has more than 400 employees serving more than 100 clients across a wide range of industries, including retail and e-commerce, manufacturing, technology, healthcare and business services.
OnBrand24 inbound services include customer service, order processing, help desk and inside sales. Outbound services include lead generation, appointment setting, customer win-back, customer and market surveys, and database scrubbing.
The company operates 24/7 and has clients across the United States as well as in Canada and the U.K. A multi-media contact center, OnBrand24 also offers email response and live chat.