OnBrand24, a leading call center services provider with outsourced call center facilities near Boston and in Savannah, GA, has begun 2014 with several new client wins and the expansion of its outbound B2B lead generation and inbound customer service call center staff.
New call center services clients include companies in the e-commerce / retail, technology and business services industries. In total, the company added five new clients in January.
To accommodate the new business, OnBrand24 has hired 15 additional customer service outsourcing and B2B lead generation specialists. The company now has more than 400 call center services professionals, serving clients 24/7, 365 days a year.
OnBrand24, a provider of premier customer service call center and B2B lead generation services for more than 30 years, has enjoyed strong growth for several years in a row, validating its service delivery strategy: an “advanced agent model” combined with premise-based staffing, in which all employees work at OnBrand24’s call center services facilities.
Reflecting the company’s success, it was named to the Inc. 5000 list of the fastest growing small businesses in the U.S. and received a major award from TopTenREVIEWS for call center services excellence.
The company’s new clients have hired OnBrand24 to deliver a variety of support services, including:
• Inbound call center customer service: handling calls from customers who are placing orders, need product information or checking the status of their orders, along with technology help desk support.
• Outbound call center B2B lead generation and appointment setting: calling prospective customers to identify potential new buyers, conduct market research, update customer databases and telesales.
“OnBrand24 is a unique call center services provider,” said Mark Fichera, OnBrand24 Owner and CEO. “We give clients close senior management attention, we build custom programs and our staff is thoroughly trained, experienced and motivated. And with our ‘premise-based’ staffing model, all of our agents work onsite at our call center services facilities for superior quality assurance, knowledge sharing and teamwork.”
About OnBrand24
OnBrand24, Beverly, Massachusetts, is a full-service domestic call center services provider that delivers B2B lead generation and customer service call center services 24/7 for clients in a wide range of vertical markets. OnBrand24 clients include Alpha Software, SodaStream, Mettler-Toledo, Virgin Pulse and the Southwest Indian Foundation. The company boasts many long-term call center services client partnerships as a result of its 24/7 unconditional consistency, dedication and loyalty. OnBrand24 prides itself on assuming the brand of each of its customers by mastering the products, goals and culture integral to those businesses. For more information, visit us at OnBrand24.