In a typical year, the outsourced call center services business moderates during the second quarter. The reason is simple: it’s not a strong sales period for most retailers.
But here at OnBrand24, we’re enjoying strong second quarter growth. Since May 1, we have won more than 10 new clients, and many of our existing clients are growing their programs with us. The activity level in our call center facility – and accompanying noise and buzz – sounds more like the fourth quarter holiday period than the typical pre-summer slowdown.
Why the growth? We think the answer lies in our call center services business model:
• 100% domestic outsourcing
• 100% premise-based agents (no virtual agents working from home)
• Strong senior management involvement and commitment to each client’s success
• Hands-on custom program development, management and oversight
The temptation to cut corners is strong in the call center services business. We see others do it all the time. But we believe you must stick to core principles, and core principles all get back to quality.
And we call tell you our new clients are not interested in a corner cutting call center services outsourcer.
It’s interesting to look at the variety of industries and markets our new clients come from. Furniture retail, law enforcement technology, business services, voice and data technology, financial services – it covers the gamut.
And the programs involve both outbound B2B lead generation and appointment setting along with inbound call center customer service, order taking service, help desk and email / chat support.
To all of our new clients, we say welcome aboard! We look forward to a successful ride together.
Mark Fichera, CEO
OnBrand24
Call Center Services
Beverly, MA
