Call center customer service and outbound call centers were the topics of conversation in a recent interview with our Vice President of Sales / Southeast Region, Jeff Velodota, on the “Georgia Works” radio show from Georgia Public Broadcasting.
Call center outsourcing services jobs were the initial focus of the conversation. GPB was interested in speaking with Jeff because OnBrand24 recently opened a second call center facility in Savannah.
If you skip ahead to the 14-minute mark of the interview you’ll hear the portion that includes Jeff. The conversation covers many topics, such as domestic vs. off-shore call centers, our “advanced agent model” hiring model, career advancement in the call center business, the range of inbound call center and outbound call center services that are available and how many new employees OnBrand24 plans to hire.
A story on the interview also appeared on the Georgia Works web site.
Mark Fichera, CEO
OnBrand24
Beverly, MA