The use of automation in contact centers has the potential to transform the way that businesses interact with their customers. By implementing automation technologies, businesses can improve the efficiency and effectiveness of their customer service operations, ultimately leading to a better customer experience. Here are some ways that automation can help transform your contact center:

1. Improved efficiency: Automation technologies can handle routine tasks and inquiries, freeing up your customer service agents to focus on more complex or high-value issues. This allows your team to handle more customer interactions in a shorter amount of time, improving efficiency and productivity.

2. Enhanced customer experience: Automation technologies can provide customers with quick and accurate responses to their inquiries, improving the overall customer experience. For example, an automated chatbot can provide instant answers to frequently asked questions, freeing up customer service agents to handle more complex issues.

3. Increased scalability: Automation technologies can help businesses handle large volumes of customer interactions, making it easier to scale customer service operations as needed. This is especially useful during peak periods when there may be a higher demand for customer service.

4. Reduced costs: Automation technologies can help reduce the cost of customer service operations by streamlining processes and handling routine tasks. This can lead to lower operating costs and increased profitability.

5. Improved data analysis: Automation technologies can help businesses collect and analyze customer data, providing valuable insights into customer preferences and needs. This can help businesses improve their customer service operations and better meet the needs of their customers.

Overall, the use of automation technologies in contact centers has the potential to significantly improve the efficiency and effectiveness of customer service operations. By implementing automation technologies, businesses can provide a better customer experience while also reducing costs and improving data analysis.

What is Branding, Why Is it Important? 

Branding is the promotion of a particular product or company by means of advertising and distinctive design. One of the most important reasons to develop a comprehensive and effective strategy for your brand is to gain recognition and build brand loyalty. This has always included most importantly the company's logo, typography, slogans and color schemes. In more recent years branding has become about much more than just logos and color schemes. Nowadays a brand includes every single touch-point your customers have with your company. That of course includes the customer service experience, especially in today's fast-paced technological world. The ever growing use of social media can make or break the company's brand loyalty.

Best-In-Class Outsourced Telemarketing Services

With the right vendor, telemarketing is a highly effective and cost-efficient strategy for acquiring and retaining customers. OnBrand24 provides a scalable outbound operation that consistently meets and exceeds key metrics while maintaining strict and comprehensive compliance adherence.

OnBrand24 utilizes the latest sales support technology along with highly trained agents specializing in telesales to achieve optimal quality control and robust results.

24/7 Customer Service...

It is vital to any business having live agents ready to assist customers at any given moment of the day or week. Revenue is lost when sales are not generated after hours due to a lack of live representation when needed. Just because businesses follow a 9-to-5 workday, does not mean customers only make orders from 9-to-5. The importance of having 24/7 agents at the ready with customer orders or inquiries makes the online order process smoother, therefore raising customer satisfaction significantly. Imagine walking into your favorite 24-hour super store- how happy are you when there is almost no one on staff to answer your questions, and only 2 registers open?

OnBrand24 and Barrett Distribution Centers Initiate Strategic Partnership To Support Growing Demand for Integrated e-Commerce Fulfillment & Customer Support Services

Beverly, MA and Franklin, MA - OnBrand24 Inc. and Barrett Distribution Centers Inc., announced a strategic partnership to provide call center and product fulfillment solutions seamlessly for mutual consumer packaged goods customers.

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What is Single-Tasking? Single-tasking, also known as Monotasking, is the exercise of focusing on one task and reducing interruptions until the task is completed or a significant period of time has passed. Sales people are pulled in so many directions with constant distractions.

Let’s face it - when outsourcing customer service, you are entrusting a partner to treat your most precious asset-your customers- with the utmost respect, care and professionalism.  Creating an environment in a third party call center starts with having the right culture, DNA, and values to achieve this goal in hiring, training, and deploying resources to their partners.  According to OnBrand24’s COO Michael Moody, there are a handful of vital characteristics each team member must possess.

 

       

     OnBrand24 opened the Savannah, GA call center a little over 2 years ago, with only 8 representatives.  On Tuesday, OnBrand24 announced the remodel of a new space in the Chatham Center Drive area to house nearly 200 representatives.  Due to the explosive growth in the company over the last 2 years, OnBrand24 is expanding rapidly to fufill the needs of our customers, enabling us to scale up for seasonality and for organic program growth. 

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Want to know how to Increase Sales by Being Open 24/7?

While it’s true that competition for consumer awareness, sales and loyalty is greater than ever before, there are still a myriad strategies a company can employ in order to stand out from their competitors.

And set themselves apart a business MUST - by meeting a prospect’s needs in ways that other companies cannot or will not, or by being more exceptional at consumer accommodation than every other.

Here are just a few of the means by which an individual company may accomplish this goal:

• Competitive pricing - check...
• Convenience - check...
• Expediency - check...
• Flexibility - um...
• Superior knowledge & expertise - check...
• Customizable service options - check...
• Cutting-edge technology - well...
• Exceptional courtesy & professionalism - check... I think
• High quality products/services - check... definitely

But even with all of these best qualities at optimal levels, there’s still one critical component that, when neglected, will ultimately diminish ability to increase sales in such a competitive climate: availability. When all other factors are taken into consideration, if a company is not readily on-hand to be of service, none of the above qualities will make a difference.