OnBrand24 opened the Savannah, GA call center a little over 2 years ago, with only 8 representatives.  On Tuesday, OnBrand24 announced the remodel of a new space in the Chatham Center Drive area to house nearly 200 representatives.  Due to the explosive growth in the company over the last 2 years, OnBrand24 is expanding rapidly to fufill the needs of our customers, enabling us to scale up for seasonality and for organic program growth. 

Is the fact that your reps are cold-calling and setting appointments causing a leaky sales pipeline?

If you’re a sales leader who’s been faced with a team full of empty pipelines, then chances are you’ve spent quite a bit of energy cajoling sales reps to pick up the phone and make cold calls to fill their funnels. It seems like a solution. After all, more calls, more leads, more opportunities, more sales, right?

What if I were to tell you that this is actually wasted effort?... that the empty pipeline isn't actual problem, but a symptom of something much bigger?... something that will continue to haunt you, as it has for the many years you've been in the business.

Here are five reasons why sales reps shouldn’t waste their time making cold calls and setting appointments.

Are you toying around with the idea of outsourcing B2B appointment setting services?

Sales leaders know that a great way to qualify leads and build the funnel is to pick up the phone and set an appointment with a fresh contact. Unfortunately, that takes time, specialized skills, technology, and money to profitably generate quality sales opportunities over the phone.

So, if the thought of cold calling is causing you to lose your hair faster than you may be genetically predisposed, or you’re just looking to boost your pipeline, then check out this list of 4 reasons why hiring an outsourced call center may be the best decision you make this year.

Are you considering contracting outbound call center services for your business, and looking for sound advice?

Call centers come in many forms, but they can be put into two main categories: inbound & outbound.

Although they have a lot in common when it comes to structure and technology, their offerings and impact to your business are as different as night and day. Inbound provides customer service and order processing, whereas outound is all about sales.

But you already have a sales team, don't you? Or, at least, you have a system in place, and possibly even a list of leads that you're going after. So, how would outbound call center services help you? 

Want to be certain that you're hiring the best call center services for your company?

With an explosive increase in the number of available call center services throughout the world, business now have more options than ever from which to choose. This benefits companies worldwide by not locking them into selection from a small pool of choices dominating an endless global market.

One caveat, however, is that now business managers are often faced with too many choices, making it difficult to determine which call center service will best suit their individual business needs. It’s great to have the “pick of the litter” in the market, but savvy organizations must be diligent in finding the service that will prove to be the most reputable, most reliable and certainly the most effective.

v

Outbound Call Center Services Have Evolved

In today’s challenging economic times, companies and organizations are constantly seeking ways to trim overhead, without losing revenue. This, in and of itself, calls for a delicate balancing act; one that can easily fall apart if not strategically and expertly implemented.

With more competition and greater technology available than ever before, a business must stay on the cutting-edge of the market, which means pulling all stops to provide consumers with unique, top-notch services and products that stand apart from all other available vendors. But according to a familiar old adage, “it takes money to make money”, and not all businesses possess the up-front cash flow necessary to maintain a competitive stance against larger, (and more well-funded), organizations.

So, how does a growing company save budget while adding value and services? Certainly not by decreasing benefits to the customer, but rather, by outsourcing tasks and projects in ways that make the most sense for both your market and your bottom line. One primary example of this is through the use of a professional outbound call center.

Premise-based Contact Center Solutions are Better than Virtual Solutions

Here's Why:

When it comes to outsourced call center customer service, there remains a perennial debate over whether a premises-based or virtual approach is the superior staffing model. 

Enhancing the online customer experience is the focal point for thousands of retail and ecommerce executives and hundreds of exhibitors at the Internet Retailer Conference and Exhibition (IRCE) in Chicago, McCormick Place (West Building), June 2-4.