November 20, 2014 – The U.S. Commerce Department announced that American consumers spent $78.1 billion on e-commerce purchases in the most recently completed quarter, with e-commerce representing 6.6 percent of all retail sales.
That’s a jump of 16.2 percent in e-commerce consumer activity over the third quarter of 2013 and more than 4 percent above Q2 of this year.
Nov. 12, 2014 - Call center customer service is important work, rewarding work and it can also be frustrating work. A big part of being professional within a call center services setting is handling frustrating situations with angry callers in a patient way that is intended to resolve the situation in a way that retains the customer’s loyalty and good will.
It can be difficult for the customer service representative to keep his or her composure with an angry or rude caller, and to remain professional throughout a full day of handling inbound calls. But it’s what is required of call center work, remaining professional at all times.
The conference, held by the International Customer Management Institute (ICMI), was centered on boosting call center operations, on utilizing advanced technology and putting in place effective IT strategies, personnel management and lowering staff turnover, training and overall operations.
“Our clients place great trust and faith in us to properly and securely protect their customers’ credit card and purchasing data, and this is a responsibility we take very seriously,” said Mark Fichera, CEO, OnBrand24. “With the security breaches that have taken place at Target, Home Depot and, more recently, a potential breach at Staples,it’s important that we take every measure possible to ensure that customer data is handled in the most secure manner. This is a critically important aspect of customer service.”
Oct. 14, 2014 - OnBrand24 will be an exhibitor at the SOCAP International (Society of Customer Affairs Professionals in Business) 2014 Annual Conference, which will address The Customer Experience Journey as its central event theme.
Sept. 24, 2014 - As with nearly all aspects of life, technology is revolutionizing outsourced call center services. And as with so many other things, it’s hard to comprehend how the call center did its job, back in the day, without technology accessible to everyone.
Sept. 23, 2014 - We understand there are approximately 3,000 outsourced call centers in the United States. It’s not news if one of the other 2,999+/- states something that we disagree with. But those statements are food for thought, so we thought we’d take one of our competitors on.
Sept. 22, 2014 - If you put an employment listing for a call center customer service agent on craigslist you’ll probably get a good response. Many of them will be those looking for their first “real” job – people who, to date, have worked at grocery stores, fast food restaurants, worked construction and so forth. Now they want something else so they figure they’ll give call center services work a try.
Sept. 16, 2014 - It was a year ago today that OnBrand24 opened a new call center services facility in Savannah, Georgia.
