Leveraging our 30 years of call center experience and the management team to support it, OnBrand24 provides some of the largest hospitals and healthcare organizations around the U.S. with 24/7/365 coverage. Our advanced representatives are HIPAA certified and prepared to deal with confidential information.
Customer support services to optimize member & provider interactions and guide you through the highly regulated healthcare and medical landscape.
OnBrand24 offers comprehensive customer support solutions with an innovative approach to providing value to our clients. We help payers and providers improve interactions with new and existing customers while streamlining operations. Our cloud-based solutions help you focus on your mission: delivering the highest quality of care.
Our back office support, workflow management tools, and onshore, nearshore and offshore locations within the healthcare industry to transform processes and services.
Whether it is appointment setting, class registration or post-patient discharge follow up, OnBrand24 has the agent skill set needed to meet the diverse needs of your customers and patients. Talk to one of our sales professionals to design an custom solution for your healthcare organization's needs.
Our current partners leverage our software and operational expertise to move critical elements around the country, front-end calls for rehabilitation services, register for community health events, and many other needs.
OnBrand24 serves the role of both semi and dedicated outsourced call center customer service or lead generation support team for many of our clients (they do not have either internal staff or another contact center running in parallel to us) and has evolved a model of call center service excellence for 30+ years designed to provide maximum ROI to our partners in an environment built to ensure maximum up-time and compliance with industry best standards.
