We do more than just customer service. We aim to deliver an outstanding customer experience on every phone call, while increasing brand loyalty.
Delivering an excellent customer experience starts with great customer service representatives, and OnBrand24 has them. Our agents are true Brand Ambassadors, acting as a transparent extension of your brand.
If you require inbound call center services such as order taking / order processing, help desk, live chat support, email services or social media monitoring, OnBrand24 has the agent talent and management experience to deliver the outsourcing solution you need. We'll increase your average sales order, boost brand loyalty, articulate your product and brand messages all while lowering your business costs -- just as we've done for our clients for more than 30 years.
OnBrand24 employs an "Advanced Agent Model," which means that our representatives are more educated, experienced, and mature than is typically found in general call center environments.
As a human capital-centric business, OnBrand24 has built a highly customized talent management system, processes, and best practices including custom recruiting workflow, pre-employment testing and background screening.
Nearly 70 percent of our agents have at least a two-year college degree; an average age of 37; and an average of five years of call center experience. We base our hiring on these characteristics. The career path of our agents begins with our rigid hiring criteria. Customer service employment at OnBrand24 is not an entry-level job. Agents are full time and receive full benefits. In addition to regularly incentivizing our agents, OnBrand24 has worked hard to create a positive call center culture and invites agents to advance in the company. We use a predictive index assessment to match agents' personalities and skills with our brands. It is critical to our mission that our call center agents fully understand the culture of the companies they are representing. This is established through extensive training, so they truly assimilate to the brand.
We welcome you to speak to our personnel and you will find this approach to be evident throughout our staff.
Our inbound customer service outsourcing provides your company the contact center associates, training, facilities, technologies, and operational expertise to create exceptional customer experiences across all touchpoints.
OnBrand24 has scalable call centers throughout the US east coast. Our customer service outsourcing has the agents, training, facilities, and technologies, to create an exceptional experience across all touchpoints: SMS, Voice, Chat, Social, Video, and Email.
OnBrand24 Solution Architects can build out your order processing system and it will capture order data with accurate recording, security, and delivery.
With a blend of automation and skilled inbound customer support agents, we will increase your average sales order, boost customer satisfaction, brand loyalty and brand messaging, while lowering your costs.
Contact us to schedule a quick discovery call to learn how OnBrand24 will find a contact center solution that focuses on authentically connecting with your customers. We will be happy to share our case studies!
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OnBrand24 serves the role of both semi and dedicated outsourced call center customer service or lead generation support team for many of our clients (they do not have either internal staff or another contact center running in parallel to us) and has evolved a model of call center service excellence for 30+ years designed to provide maximum ROI to our partners in an environment built to ensure maximum up-time and compliance with industry best standards.
