From gaming, streaming, to content delivering, media and entertainment platforms are leading the way in providing truly personalized experiences, and they need the customer service to match. With endless content to be binged and competing subscription services available to binge on, it’s more important than ever to build long-term connections with customers, provide fast service and deliver customer support that’s as personalized as your movie recommendations.
OnBrand24 serves the role of both semi and dedicated outsourced call center customer service or lead generation support team for many of our clients (they do not have either internal staff or another contact center running in parallel to us) and has evolved a model of call center service excellence for 30+ years designed to provide maximum ROI to our partners in an environment built to ensure maximum up-time and compliance with industry best standards.
