Get your inactive customers back on board with our winback call center solution. OnBrand24’s targeted services will identify lost customers and re-introduce them to your improved brand.
OnBrand24’s customer win-back program is a carefully crafted marketing campaign to increase customer loyalty. We will create a suitable win-back strategy by conducting thorough research on your customers to determine the reason for their loss and to resolve any problems with your products.
Companies sometimes find their customer relationships need something – a fresh approach, a new voice or a little extra TLC. And then there are companies that have so many customers, their inside sales team can't stay in contact with them.
If these are your challenges, OnBrand24 outbound customer service can motivate inactive customers to take a fresh look at your products and services. And we do it at maximized efficiency, delivering at an impressively low per-opportunity rate.
That's what OnBrand24 call center outsourcing did for a national promotional products company with customers in all 50 states. Our outbound B2B telemarketing agents took on the job and convinced more than 3,000 inactive customers to give our client a fresh look. We implemented a lead generation and appointment setting services program that identified nearly 1,000 old customers as closeable leads and referred them directly to the client's inside sales team for immediate sale or for a scheduled sales appointment.
In partnership with you, our call center program managers can design a custom campaign optimized to win back customers and support your sales objectives.
Then our highly trained agents will cold call hundreds, or thousands, of existing accounts, generating updated customer data and executing an aggressive appointment setting campaign. Our representatives engage with your inactive customers to understand their needs, uncover sales opportunities, identify decision makers and get them re-engaged with your company.
In today's business climate, there's greater need than ever for low-cost/high efficiency methods of B2B lead generation and appointment setting. Shouldn't you look at the competitive advantage OnBrand24 customer services can deliver for you?
Want to know more about how our campaigns can win back those customers?
Join over 25,000+ in sharing critical contact center strategies by following our blog.
OnBrand24 serves the role of both semi and dedicated outsourced call center customer service or lead generation support team for many of our clients (they do not have either internal staff or another contact center running in parallel to us) and has evolved a model of call center service excellence for 30+ years designed to provide maximum ROI to our partners in an environment built to ensure maximum up-time and compliance with industry best standards.
