OnBrand24's team of brand specialist representatives that are dedicated to your program will resolve issues, mitigate risks and complaints, and protect your company's valuable community of followers from a range of potential social media posts and interactions.
Dedicated brand ambassadors are skilled in utilizing social media monitoring tools to track keywords, hashtags, and URLs, to measure our partners social media reach and track trends. OnBrand24 uses several social media tools used to analyze content and trends.
Contact us to discuss an overview of all the tools in our pocket!
With OnBrand24's ability to live-monitor 43 social media channels on your behalf, we are able to see what your customers are saying about your products, services, and customer service as they occur. This unique view into your customer's world gives your company the ability to make meaningful changes and interact in ways never before done.
OnBrand24's dedicated brand specialists monitor your social media channels and flag interactions and conversations that require follow up or direct correspondence with your team. This level of customer communication is included within our dedicated call center environments.
OnBrand24 serves the role of both semi and dedicated outsourced call center customer service or lead generation support team for many of our clients (they do not have either internal staff or another contact center running in parallel to us) and has evolved a model of call center service excellence for 30+ years designed to provide maximum ROI to our partners in an environment built to ensure maximum up-time and compliance with industry best standards.
